Terms of Service

Last updated: March 19, 2026

Welcome to MatrixTools. These Terms of Service ("Terms") govern your access to and use of the MatrixTools platform, website (matrix.tn), and related services (collectively, the "Service") provided by Matrix ("we", "us", or "our").

1. Acceptance of Terms

By creating an account, accessing, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Eligibility

To use MatrixTools, you must:

• Be at least 16 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our services under applicable laws
• Provide accurate and complete registration information

3. Account Registration and Security

3.1 Account Creation

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access or use of your account
• You are responsible for all activities that occur under your account
• We reserve the right to suspend accounts that show signs of compromise

4. Use of Services

4.1 Permitted Use

You may use MatrixTools for lawful purposes in accordance with these Terms. Our platform provides professional digital tools including analytics, automation, and productivity utilities.

4.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any illegal, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Service
• Transmit malware, viruses, or other malicious code
• Reverse engineer, decompile, or attempt to extract source code
• Scrape, crawl, or use automated systems without written permission
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Circumvent any access restrictions or usage limits

5. Intellectual Property Rights

5.1 Our Rights

MatrixTools and all related content, features, functionality, software, code, design elements, trademarks, and branding are owned by Matrix and protected by international copyright, trademark, patent, and other intellectual property laws.

5.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

5.3 Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, royalty-free license to use, store, and process that content solely for the purpose of providing the Service to you.

6. Pricing and Payment

6.1 Free Services

Certain features of MatrixTools are available for free. We reserve the right to modify, limit, or discontinue free features at any time.

6.2 Paid Services

• Premium features require a paid subscription
• All fees are quoted in the currency specified at checkout
• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your payment method for all applicable fees

6.3 Refunds

Refund requests are handled on a case-by-case basis. Contact our support team within 14 days of purchase for refund inquiries.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may:

• Perform maintenance that may temporarily affect availability
• Modify, suspend, or discontinue features with reasonable notice
• Experience downtime due to circumstances beyond our control

8. Termination

8.1 Your Right to Terminate

You may close your account at any time by contacting us or using the account settings. Upon termination, your right to use the Service ceases immediately.

8.2 Our Right to Terminate

We may suspend or terminate your account if you:

• Violate these Terms or any applicable policies
• Engage in activities that may harm us, our users, or third parties
• Fail to pay applicable fees
• Provide false or misleading information

9. Disclaimers

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from using the Service will be accurate or reliable
• Any defects in the Service will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATRIX SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Any damages exceeding the amount paid by you in the 12 months preceding the claim

11. Indemnification

You agree to indemnify, defend, and hold harmless Matrix and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content submitted to the Service

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Tunisia, without regard to conflict of law principles.

12.2 Dispute Process

Before initiating formal proceedings, you agree to first attempt to resolve disputes informally by contacting us at [email protected].

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending email notification for significant changes

Continued use of the Service after changes constitutes acceptance of the modified Terms.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Matrix regarding the Service
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our written consent

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• General Inquiries: [email protected]
• Website: matrix.tn/contact

Matrix, Tunisia